Terms of Service

1. Acceptance of These Terms

When you access our website, send a message, submit an order, or book a service, you are considered to have read and agreed to these terms of service, along with our Privacy Policy and Refund Policy.

If you do not agree with any part of these terms, you may choose not to proceed with your booking or order and are encouraged to contact us if you need clarification.

2. Use of the Website and Online Pages

Our website is provided to help you learn about Adelara Velvet Chamber, our services, and our available products. We aim to keep information up to date, but there may be times when details such as prices, stock, or schedules are adjusted.

By using the site, you agree that you will:

• Use the website only for lawful and respectful purposes
• Provide accurate and honest information when submitting forms or inquiries
• Refrain from attempting to disrupt or misuse any part of the site

Content on the site, including text and design elements, is for your personal reference and may not be copied or used for commercial purposes without permission.

3. Service and Product Information

We work to describe our beauty services and self-care products clearly and honestly. However, actual results and experiences may vary from person to person.

Visuals and descriptions on the site are provided as a guide. Color tones, textures, or packaging may appear slightly different in person due to lighting, screens, or supplier updates.

Availability is always subject to confirmation. Before finalizing any order or appointment, our team will confirm key details with you directly.

4. Orders, Bookings, and Confirmation

When you submit an order or booking request through our site or communication channels, it serves as a formal expression of interest. It does not mean your order or slot is guaranteed at that exact moment.

A member of our team will follow up using the contact details you provided to:

• Review and confirm the items or services you selected
• Clarify preferences such as colors, schedule, or special notes
• Provide final instructions for payment or preparation

Your booking or product order is considered confirmed once you have agreed to the final details and, where required, completed the payment within the agreed time frame.

5. Payment Terms and Time Frames

Payment instructions or a payment link will be sent after you and our team agree on the final version of your order or booking. In most cases, you will be asked to settle the amount within 24 hours from the time the link or instructions are provided, unless another arrangement is made and clearly communicated.

If payment is not received within the agreed period:

• Your reserved items may be released back to general stock
• Your booking may be cancelled, especially during peak times
• You may need to coordinate a new schedule or re-place your order

Please refer to our Refund Policy for more information on refunds, cancellations, and changes to paid orders.

6. Client Responsibilities

To keep the experience smooth and respectful for everyone, we ask clients to:

• Arrive on time for booked appointments when possible
• Inform us early if you need to reschedule or cancel
• Provide accurate delivery or pickup information
• Review order summaries and confirmations carefully
• Communicate any medical conditions, sensitivities, or relevant concerns before a treatment begins

These simple steps help us prepare properly and promote a safe, considerate environment for both clients and staff.

7. Health, Safety, and Personal Comfort

We maintain a clean and professional environment and follow reasonable hygiene practices for services and product handling. However, each client has a different level of sensitivity and health background.

Before a service, please let us know if you:

• Are pregnant or have recently given birth
• Have skin conditions, allergies, or sensitivities
• Have ongoing medical treatments that may affect services

We may adjust or decline a service if we believe it is not suitable or safe under certain conditions. Your well-being is important, and we prefer to be cautious when in doubt.

8. Intellectual Property

The name “Adelara Velvet Chamber,” our logo, and content on our website (including text, layout, and design) are part of our brand identity.

You may view, read, and share links to our content for personal, non-commercial purposes. You agree not to copy, reproduce, or use our branding or content for your own business or marketing without our written consent.

9. Third-Party Links and Tools

Our website or communications may include links or references to third-party platforms, such as payment channels, courier tracking pages, or social media profiles.

These external sites are managed by their own operators and have their own policies. We are not responsible for how those platforms work or how they handle your information. We encourage you to review their terms and policies when using their services.

10. Limitation of Liability

Adelara Velvet Chamber strives to provide quality services and reliable information. However, to the extent allowed by applicable law, we are not liable for:

• Indirect or unforeseeable losses related to website use or minor inaccuracies
• Delays or issues caused by third-party couriers, platforms, or network providers
• Outcomes that are different from a client’s personal expectations where services were performed as agreed

This does not remove or reduce any rights you may have under applicable Philippine law. Where those rights apply, we will observe them accordingly.

11. Privacy and Data Handling

How we collect, use, and protect your personal information is explained in our Privacy Policy.

By using our services and website, you acknowledge that you have had an opportunity to review that policy and that you agree with its main points regarding data handling.

12. Changes to These Terms

From time to time, we may update these terms to reflect adjustments in our offerings, processes, or applicable regulations. Any changes will be shown on this page with updated wording.

Your continued use of our website or services after changes are posted will be considered as your acceptance of the updated terms. If you have questions about a specific change, you may contact us for clarification.

13. Governing Law

These terms are governed by the laws of the Republic of the Philippines. Any concerns or disputes related to our services or website will, as much as possible, be discussed and resolved directly with you in a respectful and practical manner, before considering formal avenues.

14. Contact Information

If you have any questions or feedback about these terms, you may contact us through:

• Email: admin@adelaravelvetchamber.living
• Phone / WhatsApp: +63 970 371 0855
• Business Address: Block 5, Lot 18, Divine Mercy, Zone Sili, Barangay Paknaan, City of Mandaue, Cebu, Region VII, 6014, Philippines

We appreciate your time in reading these terms and for considering Adelara Velvet Chamber for your beauty and self-care needs.