Refund and Cancellation Policy

1. General Principles

Adelara Velvet Chamber prepares for each appointment and order with care. We allocate time, stock, and resources in advance so that your visit and purchases run smoothly. In return, we kindly ask that clients contact us as early as possible for any changes or concerns.

We review refund and cancellation requests case by case, guided by the rules below. Whenever there is room to adjust or offer options, we will do our best to find a reasonable solution.

2. Service Appointments and Schedule Changes

2.1 Rescheduling

If you need to move your appointment to a different time or date, please reach out as soon as you can, ideally at least 24 hours before your scheduled slot. You may contact us through our official number or other published channels.

We will coordinate with you to find another available schedule. Rescheduling is subject to the chamber’s calendar and may depend on the type of service booked.

2.2 Late arrivals

We understand that delays can happen. If you expect to be late, please inform us as early as possible. For significantly late arrivals, we may:

• Shorten the service time so the next client is not affected; or
• Offer to move your session to another available slot, if feasible.

In some cases, particularly for high-demand time slots or longer sessions, late arrivals may be treated as a same-day cancellation if no adjustment is possible. We will inform you clearly if this applies.

2.3 Cancellations for services

If you decide not to proceed with a booked service, please send us a message as soon as possible. For cancellations made well in advance, we simply release the slot so another client may use it.

If a deposit or prepayment was specifically agreed for your booking, we will explain at the time of booking how that amount will be treated in case of cancellation (for example, whether it is transferable to another date or non-refundable due to preparation costs).

3. Product Orders and Refunds

For self-care products and other items, we carefully prepare and pack your order once you confirm final details with our team and receive a payment link.

3.1 Order review before payment

After you submit your order through our website, a team member will reach out to confirm each item, preferred colors (if applicable), and availability. We encourage you to review the list carefully during this step.

You may still make reasonable changes to your order during the confirmation stage, before payment is completed.

3.2 Payment window and automatic cancellation

Once the final order details are confirmed, we will send a payment link or payment instructions based on your chosen method. To keep your order active and reserve the stock for you, payment must be completed within 24 hours from the time the link or instructions are provided, unless we have clearly agreed on a different time frame.

If payment is not received within the agreed period, the order may be cancelled automatically and the items may be released to other clients.

3.3 When refunds may be considered

We handle refund-related situations thoughtfully, especially for concerns such as:

• Wrong item sent compared to the agreed order summary
• Items that arrive with clear, documented damage upon receipt
• Orders mistakenly paid twice due to a system or communication error

For product concerns, we may request the following:

• Clear photos or videos showing the issue
• Unboxing photos or videos taken at the time of receiving the package, where applicable
• Brief written description of what went wrong

After reviewing the details, we will inform you of the available options, which may include replacement, partial refund, full refund, or another practical arrangement depending on the situation.

3.4 Situations where refunds may not be available

In some cases, we may not be able to offer a refund, such as when:

• The product has been used, washed, or altered in a way that goes beyond simple inspection.
• Damage appears to be caused by misuse, improper storage, or handling after successful delivery.
• The request is made significantly later than a reasonable time after receipt, and there is not enough information to verify the concern.

We will explain our reasoning clearly if we cannot grant a requested refund. When possible, we may still suggest alternative solutions to help.

4. How to Request a Refund, Replacement, or Change

If you need to raise a concern about a product or payment, please contact us using one of our official channels:

• Email: admin@adelaravelvetchamber.living
• Phone / WhatsApp: +63 970 371 0855

To help us review your request efficiently, kindly include:

• Your full name and contact details
• Order reference or brief description of the order
• Photos or videos showing any issue, where applicable
• A short explanation of what happened and what you are requesting

We will acknowledge your message within our regular business hours and will let you know the next steps or any additional information we may need.

5. Delivery Concerns and Lost Packages

For orders that require delivery, we usually work with third-party courier partners. Once an item has been handed over to a courier, tracking and transit times may vary depending on their processes and your location.

If you suspect that a package is late, missing, or delivered incorrectly, please contact us so we can coordinate with the courier and check the status using the available tracking details.

Resolutions for lost or severely delayed items may depend on the courier’s policies. We will assist you as much as we can in dealing with them and will keep you informed about progress and available options.

6. Service Satisfaction

Our goal is to provide a calm, respectful, and professional experience during every visit. If you feel that something about your service was not handled properly, we encourage you to let us know.

While not all concerns may result in a financial refund, your feedback will help us improve, and in some cases, we may offer adjustments or follow-up arrangements that are appropriate to the situation.

7. Timeline for Handling Requests

We aim to review refund, replacement, and cancellation-related messages within a reasonable time during our operating hours. Some cases may require coordination with payment channels, couriers, or suppliers, which can extend the processing time.

Whenever possible, we will give you an estimated timeline and update you if additional steps or verifications are needed.

8. Changes to this Refund Policy

We may revise this policy from time to time to reflect updates in our processes, partners, or legal requirements. Any changes will be reflected on this page.

You are welcome to review this policy again whenever you place an order or booking. If a change is relevant to an ongoing order, we will clarify how it applies to your specific case.

9. Questions About Refunds or Cancellations

If there is anything in this policy that you would like us to explain or clarify, please reach out to us through our official contact channels:

• Email: admin@adelaravelvetchamber.living
• Phone / WhatsApp: +63 970 371 0855

We appreciate your understanding and cooperation, and we thank you for choosing Adelara Velvet Chamber for your beauty and self-care needs.