Privacy Policy

1. Scope of this Policy

This privacy policy applies to any information we collect in connection with:

• Booking or inquiry messages sent through our website, social pages, or messaging apps
• Orders placed through our website, including the order summary page
• In-person visits and transactions at Adelara Velvet Chamber in Mandaue City
• Any communication you send to us regarding services, products, or business information

By using our website or sharing your details with us, you agree to the practices described in this policy. If you do not agree, you may choose not to send information or may contact us to ask questions before proceeding.

2. Information We Collect

We only collect information that we need to provide our services, process your orders, communicate with you, and keep records that are reasonably required for our operations.

2.1 Information you provide directly

• Full name
• Email address
• Mobile number or WhatsApp number
• Preferred delivery address or pick-up arrangements
• Order details (selected products, quantity, preferred colors, and special notes)
• Any messages or additional instructions you share with us

2.2 Information collected automatically

When you browse our website, basic technical information may be collected automatically by your browser or device, such as:

• IP address and approximate location
• Device type, browser type, and basic usage statistics
• Pages visited and time spent on certain sections of the site

We use this type of information to understand how people access our pages and to keep the site running smoothly. We do not use this information to personally profile or track individual visitors.

3. How We Use Your Information

We use the information we collect strictly for practical, service-related purposes. Typical uses include:

• Responding to your inquiries, booking requests, or order submissions
• Preparing and confirming service schedules, product availability, and order details
• Sending you a payment link based on the payment method you have chosen
• Sending reminders or follow-ups related to pending confirmations or unpaid orders
• Keeping basic records for reporting, accounting, or compliance with laws and regulations

We aim to communicate only what is necessary for your booking or order. We do not sell, trade, or rent your personal information to outside parties.

4. Payment Information

For your safety, we do not ask you to send raw card numbers or account PINs through messaging apps or social media. When a payment link is provided, it is sent through a channel agreed upon during confirmation, such as SMS, chat, or email.

Depending on the arrangement, you may be directed to a third-party payment platform (for example, an e-wallet or bank payment gateway). Those platforms have their own privacy and security practices, which you may review directly on their websites or apps.

We keep basic records of payment status (paid, pending, or cancelled), payment method used, and transaction reference numbers provided by the payment channel. We do not store your full credit card number or confidential payment credentials.

5. How We Protect Your Information

We take reasonable steps to look after your information, both online and offline. Examples of these measures include:

• Limiting access to customer information to team members who need it to perform their role
• Using password-protected devices and accounts for business-related communications
• Keeping records and physical notes in controlled areas of the business
• Regularly clearing outdated or unnecessary information that is no longer needed

While no system is completely risk-free, we make an effort to handle your data carefully and to avoid exposing your details in public channels.

6. When We May Share Your Information

We do not share your personal information with unrelated third parties, except in the following situations:

• Service providers and couriers. We may share your name, contact number, and address with delivery partners, riders, or courier companies when needed to complete your order.
• Payment processors. Basic information may be shared with payment platforms to process or verify a transaction.
• Legal and regulatory requests. We may disclose information if required by law, regulation, or a valid request from authorities.

In all cases, we aim to share only what is necessary for the specific purpose (for example, enough information for a courier to deliver your order correctly).

7. How Long We Keep Your Information

We retain personal information only for as long as it is needed for the reasons described in this policy or as required by law. The general guidelines we follow are:

• Active inquiries and orders: kept while the request or order is still ongoing
• Completed orders and services: records may be kept for a reasonable period for reference and reporting
• Cancelled or expired orders: basic details may be stored shortly for internal review, then removed when no longer needed

If you would like us to delete certain records that are no longer required, you may contact us and we will assess if removal is possible in line with legal, accounting, or operational requirements.

8. Your Choices and Rights

We want you to feel comfortable with the information you share. You may contact us to:

• Ask what personal information we hold about you in connection with our services
• Request corrections if certain details are inaccurate or outdated
• Request that we limit how we use your information in specific situations
• Ask for certain records to be removed, where feasible and lawful

To make a request, you can email us at admin@adelaravelvetchamber.living or send a message using our published contact channels. For your security, we may need to confirm your identity before acting on certain requests.

9. Children’s Information

Our services and website are primarily intended for adults. We do not knowingly request or collect personal information directly from children. If you are a parent or guardian and you believe that a minor has shared personal details with us without your knowledge, you may contact us so we can review and address the situation.

10. Changes to this Privacy Policy

From time to time, we may update this privacy policy to reflect changes in our processes, services, or relevant laws. When updates are made, we will adjust the content on this page and may note a revised date.

You are welcome to revisit this page occasionally to stay informed about how we handle your information. If a change is significant and directly affects ongoing orders or clients, we may use available channels to share a short notice or explanation.

11. How to Contact Us About Privacy

If you have any questions or concerns about this policy, or how your data is handled, you may contact us through:

• Email: admin@adelaravelvetchamber.living
• Phone / WhatsApp: +63 970 371 0855
• Business Address: Block 5, Lot 18, Divine Mercy, Zone Sili, Barangay Paknaan, City of Mandaue, Cebu, Region VII, 6014, Philippines

We will do our best to respond within our regular business hours: Monday to Saturday, 9:00 AM – 7:00 PM, with Sunday by appointment.